Privacy Policy

This Privacy Policy ("Policy") is issued by PR888 ("PR888", "we", "us" or "our") and applies to all users ("User", "you" or "your") of the PR888 online gaming information platform available at pr888.cam (the "Platform").

PR888 is an English-language online gaming information platform targeting Pakistani users. We provide content and guidance relating to sports betting, live casino, cricket betting, slots and table games. PR888 is an information platform and does not directly operate casino games, process player wagers or hold player funds.

We recognise that personal data is sensitive and that Pakistani users — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — have a legitimate interest in knowing how their information is handled. This Policy sets out what personal data we collect, the purposes and legal basis for processing that data, how long we retain it and the rights available to you.

By registering an account on PR888 or by continuing to use the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

In this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, date of birth, IP address and device identifiers.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. PR888 acts as the Data Controller for data collected through the Platform.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a written agreement.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, analytics and personalisation.
• "KYC" — Know Your Customer: identity and age verification processes required for account eligibility and compliance.
• "Third Party" — any entity other than you and PR888, including service providers, analytics vendors and regulatory authorities.
• "Consent" — a freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for one or more specified purposes.

PR888 is the Data Controller responsible for the personal data collected through the Platform. As Data Controller, PR888 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

Where PR888 engages third-party service providers to process data on its behalf — for example, analytics platforms, security monitoring tools or customer support systems — those providers act as Data Processors under contractual agreements that restrict their use of your data to the specified purpose only.

For all data-related enquiries, including requests to exercise your rights, please contact us using the details set out in Section 14 of this Policy.

PR888 collects the minimum personal data necessary to operate the Platform effectively and fulfil our legal and compliance obligations. The categories of data we may collect are as follows:

4.1 Account Registration Data

When you create a PR888 account, we collect: full legal name, email address, date of birth (for age verification), country of residence and a username and password of your choosing. This information is required to create and manage your account.

4.2 Identity Verification (KYC) Data

To comply with age verification and anti-fraud requirements, PR888 may request copies of government-issued identity documents (such as a CNIC or passport), proof of address and, where applicable, proof of payment method ownership. KYC documents are processed securely and retained only for the period required by applicable regulations.

4.3 Usage and Technical Data

We automatically collect certain technical data when you access the Platform, including: IP address, browser type and version, operating system, device type, referring URLs, pages visited, time spent on page and session duration. This data is used for security monitoring, performance optimisation and analytics.

4.4 Communication Data

When you contact our support team via Live Chat, Help Center or email, we collect and retain records of those communications, including the content of messages and any attachments submitted. This data is used to resolve your query and to improve support quality.

4.5 Payment Reference Data

Where you reference payment methods in the context of account-related queries, PR888 may process limited payment metadata (such as partial account references) strictly for verification and fraud prevention purposes. PR888 does not store full payment card numbers or full bank account details on its systems. References to Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah are contextual only and do not imply that these providers endorse or support gambling activity.

PR888 collects personal data through the following methods:

• Directly from you: when you register an account, complete KYC verification, contact support or submit feedback through the Platform.
• Automatically: through cookies, server logs and analytics tools when you navigate the Platform. This includes session data, click-path data and performance metrics.
• From third parties: in limited circumstances, we may receive data from identity verification service providers, fraud detection systems or payment processors to validate information you have provided.

We do not purchase personal data lists from third parties or collect data through means other than those described in this section.

PR888 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: processing required to perform the contract between you and PR888, including account creation, KYC verification and support delivery.
• Legitimate interests: processing necessary for PR888's legitimate interests, including security monitoring, fraud prevention, platform analytics and improving user experience — provided those interests do not override your fundamental rights.
• Legal obligation: processing required to comply with applicable laws, regulations or court orders, including anti-money-laundering (AML) obligations and regulatory reporting requirements.
• Consent: where we request your consent for specific processing activities — for example, non-essential cookies or direct marketing — we will obtain that consent explicitly and allow you to withdraw it at any time.

PR888 does not make automated decisions about Users that produce significant legal effects based solely on automated processing, unless required by regulatory compliance frameworks, in which case you will be informed and given the right to seek human review.

PR888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise your session, remember your preferences and gather usage statistics.

7.1 Types of Cookies Used

• Strictly necessary cookies: essential for the Platform to function. These cannot be disabled without breaking core functionality such as login sessions and security features.
• Analytical / performance cookies: used to understand how visitors interact with the Platform — which pages are visited most, where users exit and how performance can be improved. Data collected is aggregated and anonymous where possible.
• Functionality cookies: used to remember your preferences such as language settings and display options to provide a more personalised experience.
• Third-party cookies: some third-party services integrated into the Platform may set their own cookies. PR888 has limited control over these and recommends reviewing the privacy policies of those providers.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of the PR888 Platform and your experience as a registered user.

PR888 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data in the following circumstances only:

• Service providers: PR888 engages vetted third-party service providers to assist with platform operations, including hosting, analytics, customer support tools, identity verification services and fraud detection. These providers access only the data necessary to perform their specific function and are bound by contractual data protection obligations.
• Regulatory and legal requirements: We may disclose personal data where required by law, court order, regulatory authority or governmental investigation. PR888 will, where legally permissible, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, asset sale or corporate restructuring, your personal data may be transferred to the successor entity subject to equivalent privacy protections.
• With your consent: We may share your data with additional third parties where you have given explicit consent for that specific sharing.

Where personal data is transferred to service providers located outside your country of residence, PR888 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent legal mechanisms — to protect your data during transfer.

PR888 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable legal, regulatory or contractual obligations. Our general retention principles are as follows:

• Active account data: retained for the duration of your account and for a reasonable period thereafter to facilitate re-activation requests or support queries.
• KYC and identity documents: retained in accordance with applicable anti-money-laundering regulations, which typically require retention for a minimum of five years from the end of the account relationship.
• Support communications: retained for up to three years from the date of the communication unless a longer retention period is required by an ongoing dispute or legal proceeding.
• Technical and usage data: retained for up to 24 months in aggregated or anonymised form for analytics purposes.
• Cookie data: retention period varies by cookie type; session cookies expire when the browser is closed; persistent cookies expire on the date set in their parameters.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.

PR888 implements and maintains technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and PR888 servers.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of the Platform.
• Encrypted storage of sensitive data fields, including passwords (which are stored as cryptographic hashes and never in plaintext).
• Session management controls that automatically terminate inactive sessions after a defined period.

Notwithstanding the above, no system is entirely immune from security threats. PR888 cannot guarantee absolute security and is not liable for breaches that result from circumstances outside our reasonable control. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access.

Subject to applicable law, you have the following rights in relation to your personal data held by PR888. To exercise any of these rights, please contact us using the details in Section 14.

• Right of access: You have the right to request a copy of the personal data PR888 holds about you and information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. You may also update certain information directly through your account settings.
• Right to erasure: In certain circumstances, you may request that PR888 delete your personal data ("right to be forgotten"). This right is subject to exceptions where retention is required for legal, regulatory or contractual reasons.
• Right to restrict processing: You may request that PR888 restrict the processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. PR888 will cease such processing unless compelling legitimate grounds override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

PR888 will respond to rights requests within 30 days of receipt. We may request proof of identity before fulfilling a request to protect against unauthorised access.

The PR888 Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator or applicable license jurisdiction. PR888 does not knowingly collect personal data from individuals below the required minimum age.

If we become aware that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that data from our records and close the associated account. If you believe that a minor has provided us with personal data, please contact us immediately at the address set out in Section 14.

Age verification may be requested at any time during the account lifecycle. The provision of false age information constitutes a material breach of our Terms & Conditions and may result in account closure and forfeiture of associated balances.

PR888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements or operational arrangements. When material changes are made, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Where required, notify registered Users via email or an in-platform notification.
• Post the revised Policy at pr888.cam/privacy-policy, which will remain the authoritative version.

Your continued use of the Platform following notification of material changes constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any updates.

For all privacy-related enquiries — including requests to exercise your data rights, concerns about how your data is being handled, or complaints about our privacy practices — please contact PR888 through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing.
• Live Chat: Available 24/7 through your registered account portal. Use this channel for urgent privacy concerns.
• Help Center: Available through your account dashboard for self-service guidance on common privacy and data queries.

PR888 aims to respond to all privacy-related enquiries within 30 days. Where a request is complex or involves multiple data subjects, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

Operating Hours: 24 hours per day, 7 days per week.
Languages: English (primary); Urdu assistance available on select channels.